Privacy Policy

At Complete PTE, accessible from completepte.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Complete PTE and how we use it.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, subscribe to our newsletter, or communicate with us. This information may include:

• Personal Information: Name, email address, password.
• Profile Information: Target score, test date, preparation level, country of residence.
• Usage Data: Practice test responses, performance scores, time spent on questions.
• Communication Data: Messages you send to us for support or feedback.
• Payment Information: We use third-party payment processors (like Stripe) to handle payments. We do not store your full credit card information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process your transactions and send you related information, including confirmations and invoices.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Communicate with you about products, services, offers, promotions, rewards, and events offered by Complete PTE.
• Monitor and analyze trends, usage, and activities in connection with our Service.
• Personalize and improve the Service and provide advertisements, content, or features that match user profiles or interests.
• Generate AI-powered feedback and scoring for your practice responses.

3. Information Sharing

We do not share your personal information with third parties except as described in this privacy policy:

• With Payment Processors: We share payment information with third-party payment processors to process payments.
• With Service Providers: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may share information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request.
• With Your Consent: We may share information with third parties when we have your consent to do so.

4. Data Security

We realize that security is important to our users, and we take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is completely secure.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us at privacy@completepte.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@completepte.com