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Last updated: October 1, 2026
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the CompletePTE website and apps (the "Service"), operated by Nikolavinci Technology And Business Private Limited, Kathmandu, Nepal ("we", "us").
By accessing and using CompletePTE (completepte.com), you accept and agree to be bound by the terms and provision of this agreement. If you disagree with any part of the terms, then you may not access the Service.
Permission is granted to access and use CompletePTE for personal, non-commercial PTE Academic preparation purposes. This license shall automatically terminate if you violate any of these restrictions.
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
Some parts of the Service require a paid plan ("Premium Access"). Premium Access is a one-time purchase that grants access for a fixed period (for example, a set number of days) determined by the plan you select. It does not auto-renew and there is no recurring billing: when the access period ends, your account simply reverts to the free tier and you may choose to purchase again.
We do not process card payments or store payment-card details, and there is no automated payment gateway. Payment is made offline (for example, by bank transfer or eSewa) and you submit a screenshot or reference of the payment for manual review. Premium Access is activated by our team after we verify the payment, and a plan's duration begins from the time of activation. Because there is no subscription to renew, there is nothing to cancel; access lapses automatically at the end of the paid period.
Refunds. As access is granted manually after verification, if you are charged in error, charged twice, or your Premium Access is not activated after a verified payment, contact support@completepte.com and we will correct the error or issue a refund for the affected amount. Refund requests for an activated plan are considered on a case-by-case basis to the extent required by applicable consumer-protection law in your jurisdiction.
Fair use. Where a plan offers unlimited practice, practice is unlimited for personal study, subject to a fair-use limit to prevent automated or shared use. To protect the Service, scored answers and AI Tutor messages have daily limits per account that are set well above normal study. If you reach a limit, you can continue the next day, or contact support@completepte.com if you need more.
The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of CompletePTE and its licensors. The Service is protected by copyright, trademark, and other laws of both Nepal and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CompletePTE.
Institute and Tenant Accounts: Educational institutes, coaching centres, and tenant organizations are granted a limited, non-exclusive, non-transferable, revocable license to access the Service solely for student administration and instructional management. Under no circumstances do institutes, tenants, or partner organizations acquire any copyright, title, ownership, or intellectual property rights in or to the Service, websites, interfaces, practice questions, scoring algorithms, evaluation models, audio assets, or platform data. All proprietary rights remain solely with CompletePTE.
Our Service allows you to submit audio recordings and written responses to practice questions, and, through the Complete AI tutor, to send typed questions together with the practice answer you ask about (collectively, "Content"). You retain any and all of your rights to any Content you submit. By submitting Content, you grant us the right to process it with Complete AI, our evaluation system, solely for the purpose of providing you with scoring, feedback, speech-to-text, and tutoring. Complete AI uses carefully selected service providers acting on our behalf under contract. This processing may occur on infrastructure located outside your country, and Content processed by these service providers is also subject to their own terms. We do not claim ownership of your Content, and we do not use your practice responses or tutor conversations to train our own AI models. We cannot, however, make binding commitments on behalf of independent service providers regarding their use of data under their own policies. Scores produced by Complete AI are practice estimates, not official PTE scores.
You may not use the Service:
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
In no event shall CompletePTE, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
These Terms are governed by the laws of Nepal. Any dispute arising from them or from your use of the Service is subject to the jurisdiction of the courts of Kathmandu, Nepal, without limiting any rights you have under the consumer-protection laws of the country where you live.
If you have any questions about these Terms, please contact us at:
Nikolavinci Technology And Business Private Limited, Kathmandu, Nepal
Email: support@completepte.com